Feedback from previous guests about their experience.
60%
enjoyed the hotel and would happily stay again
6.0/10
Guest rating
Rooms
8.0
Location
8.0
Service
7.8
Dining
8.0
Guest reviews
6.0/10
based on 5 reviews
8.3
8.3/10 based on 93 reviews
Isabella
United Kingdom,
April
2025
6.8/10
I enjoyed my five-night stay at Pillows Boutique Hotel. The location was a bit outside the main city, but it was easily accessible and worth the money. While the staff was friendly and helpful, there were times when they could have communicated better as a team. Overall, it was a clean and pleasant experience, though the noise from the hallway was a little disruptive.
Rooms
8.0
My Superior King Room was nice, clean, and spacious. I loved the plants next to the window that offered privacy while still letting in light. However, it wasn't soundproof, and I could hear noise from the elevator and other rooms, which was frustrating at times.
Service
8.0
The staff were polite and helpful, but their communication as a team could improve. They were eager to assist with my needs, but collaboration between them seemed lacking at times.
Location
8.0
Although the hotel was outside the main city, it was in a nice area for a quiet sleep. Plus, there was a self-service laundry within walking distance, which came in handy.
Dining
8.0
Breakfast had a decent variety, leaving me satisfied each morning. It may not have been extravagant, but it was nice considering the reasonable room rates.
Facilities
8.0
The overall facilities were good, with a spacious parking lot available. However, I noticed some limitations in the amenities in the bathroom, like no shower cabinet.
Ronnie
United Kingdom,
December
2024
6.6/10
I had a pleasant stay at Pillows Boutique Hotel. The room was simple yet spacious and impeccably clean, though I did notice it wasn't soundproof, which made it a bit noisy at times. The staff were consistently polite and helpful, and the location was great for a quiet retreat, albeit a little far from the main city attractions.
Rooms
8.0
The Superior King Room was clean and spacious, though I experienced some noise from the hallway and elevator.
Service
8.0
The staff were friendly and eager to help, but there seemed to be a lack of communication among them at times.
Location
8.0
While the hotel is a bit outside the busy city area, it offers a quiet environment which I appreciated. It's accessible with my own transport.
Dining
8.0
The simple breakfast was nice and offered a decent selection, making it a good addition to my stay.
Facilities
8.0
The parking lot was huge, which was a relief, but I found amenities in the bathroom to be quite limited.
John
United Kingdom,
November
2024
6.4/10
I had a pleasant stay at Pillows Boutique Hotel. The room was clean and spacious with lovely plants near the window for added privacy. However, I did experience some noise disturbances due to the lack of soundproofing. 🛏️
Rooms
8.0
My Superior King Room was nice and clean, although I could hear the elevator and conversations in the hallway, which was a bit distracting.
Service
7.0
The staff was friendly and polite, but I felt they could improve their communication as a team.
Location
8.0
The hotel is located slightly outside the main city, which made it quieter. It's easily accessible, though, and I appreciated the large parking space available.
Dining
8.0
Breakfast offered a good variety of food, which I enjoyed each morning.
Facilities
7.0
While the hotel was clean and offered decent amenities, there were limited options in the bathroom.
Zoe
United Kingdom,
November
2024
5.2/10
I had a pleasant stay at the hotel for five nights. The cleanliness and value for money were definitely highlights. However, the limited amenities in the bathroom were a bit disappointing. Overall, I appreciated the easy access to various locations, even though it was slightly outside the main city.
Rooms
8.0
The Superior King Room was spacious and very clean. I loved the plants next to the window for added privacy. though the soundproofing could be better, as I could hear the elevator and conversations in the hallway.
Service
8.0
The staff were friendly and polite. although they could improve their team communication. They were always willing to help when needed.
Location
8.0
The hotel is located in a quieter area, which was great for restful sleep. It’s not too far from the city, making it accessible. but may be less convenient for visitors without their own transport.
Dining
8.0
The breakfast offered a nice selection of food, which I appreciated. it was simple but satisfying given the reasonable room rate.
Facilities
8.0
I found the self-service laundry nearby very helpful. though the lack of amenities in the bathroom was noticeable.
Eva
United Kingdom,
November
2024
5.2/10
I had a pleasant stay at Pillows Boutique Hotel, enjoying the clean and spacious room with nice outdoor plants for privacy. However, the soundproofing was lacking, which sometimes disturbed my peace. Overall, it provided good value for money, especially with the nice breakfast options.
Rooms
8.0
The Superior King Room was simple yet spacious and very clean. I appreciated the plants next to the window for a bit of privacy.
Service
8.0
The staff were polite and helpful, though they seemed to need better communication among themselves.
Location
8.0
While it was a bit outside the busy city center, the area was nice and quiet, making it perfect for a good night's sleep.
Dining
8.0
The breakfast had a good variety of options, which I found satisfying (especially the fresh fruit!).
Facilities
8.0
The hotel had a huge parking lot and offered self-service laundry just a short walk away, which was very convenient for me.
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